January 23, 2018
I’ve read quite a few testimonials at your website before requesting my order, and I never imagined myself writing one. Bravo to the technical team and the sales team which made my life easier with your impeccable services through an early installation. I believe, it’s just the start for me to the wonders of your services. Being with PTCL for many years; this is like a life-change experience for me.
Do you like it?0
November 7, 2016
Got home to find out that internet wasn’t working. Called support and within thirty minutes my issue was resolved. I have to mention here that this was the first time nayatel gave me such an issue but props to them for resolving it so fast. Definitely a customer service that many companies can take inspiration from.
Do you like it?28
June 3, 2016
March 2, 2016
February 2, 2016
nayatel i love you, you are the best connection through out Asia and also world. i have more friends in different countries, and we discuss regarding internet companies, i proudly say, nayatel is the best. your customer service is so much satisfactory…your employees are so much co-operative…every person of each department work hard….m being in contact and a regular customer with nayatel for the last 10 years…..i have no words for nayatel. you make the life easy……..i have made more than 10 corporate and 7 home users connection…Allah Bless u All…
Do you like it?24
December 21, 2015
I’m one of the foremost fans of Nayatel and have always expected excellent service, but today’s experience with Nayatel staff that shifted our services to F-11 was nothing short of exemplary. The staff worked the entire day with a dedication that is almost absent from our market, and with an enthusiasm that you rarely find. I was overwhelmed by their energy, their loyalty to their work and organization, and above all ensuring complete customer satisfaction. Their allegiance to Nayatel and resolve to provide quality above all else was absolutely brilliant to watch. Thank you Nayatel, you deserve to be No.1 in the market and you most certainly are.
November 23, 2015
I was provided with Nayatel services within the time promised to me. I am not used to such exceptional service because of my earlier experience with a different broadband, but I am more than glad to say that people haven’t been appraising Nayatel services for random reasons, I now have every reason to believe they couldn’t speak the truth any better. Not just that, Your respective employees arrived way before time which shows how much your employees are determined to do their job well. They took only a fraction of a time to finish the demanding work and did it quite well and left me ensured that I made the right decision selecting Nayatel services. So I thank you again for providing me with one of the most welcoming services
November 23, 2015
I am very much great full for the services Nayatel has been providing me since day one, I had HD Box installed at my home and I really am thankful to Nayatel for having it installed in no time. I feel as if I am living in America with these kind of services. I am proudly telling people to have Nayatel installed at their business and homes. Thank you Nayatel
November 9, 2015
I am a Nayatel user since 2011. Recently I reported, regarding some troubleshooting and masking of my favorite channels. I must appreciate and hi-light that with in no time sales team from Rawalpindi office and the staff from complaint/installation reacted very swiftly and addressed my issues within 36 hours including replacement of my digital box. I am highly impressed with Nayatel services….thanks a lot and keep working hard with same zeal and spirit.
October 12, 2015
We just installed a new connection of Nayatel and I must say that everything (Internet + Joy App) is just Outstanding. The browsing Speed is so fast that there is no buffering in streaming HD Videos. The Joy App is just wow like spending a onetime small amount and getting HD TV + 1000s of HD videos on iVod . I also want to appreciate the Nayatel team for the hard work put in providing, installing and making the Nayatel connection active at my residence. They took their time and did whatever was necessary to make everything working right. I’m so glad I switched to Nayatel
July 29, 2015
April 23, 2015
Wonderful service one can trust on. The slogan of trust and reliability is only by this company NayaTel. I am very happy with them as for as the service is concern is concerned. I am using it for http://www.tarteelequran.com as voice calling and it is awesome! No voice distortion no noise no low quality video. Every thing is perfect.
April 9, 2015
It was raining since Morning and I was thinking that I might get an excuse that due to heavy rain in twin cities, we are unable to make installation of Fiber cable and setup HD box. Than I got a call from Nayatel Engineer that we are standing at your doorstep and here to make installation. I was totally amazed by commitment and dedication of all the engineer and technicians because they worked in heavy rain and extend their support till the time services get activated. This type of dedication and commitment to is beyond my expectation. Thumbs up for team Nayatel. Service Quality rating is 10/10. Extremely satisfied with Nayatel.
April 6, 2015
March 25, 2015
I have been using Nayatel internet, HD box and telephone service, for the last two years. i want to say simple words as feedback regarding all Nayatel services is Nayatel representatives, “YOU REALLY CARE FOR YOUR CUSTOMERS” Fantastic Service in all respect, Timely and very positive response, Thanks Nayatel. Special Thanks to helpline & technical support representatives
January 22, 2015
I have been using nayatel triple-play services, including HDBOX, from last 2-3 years and i must say that these guys are doing some amazing job at providing high quality services with a massive peace of mind for the user. Unlike their contemporaries, they are quick at solving queries and respond positively everytime one interatcs with them.. i have become a huge fan of nayatel and constantly persuade my social circle to try it once… Great Job and ThankYou Nayatel.. THUMBS UP !!!!
December 15, 2014
November 19, 2014
November 12, 2014
November 10, 2014
October 9, 2014
Unparalleled and incomparable! This is what comes to mind whenever Nayatel name appears anywhere. I have been served for the last 3 years and there has not been a single chance that I got dejected. I switched from single play to triple play and then decided to opt HD Box which proved to be a great decision. Excellent reception and good source of enjoyment at home. The best part which I have not felt with any organization is the after-sale service and customer focus. Guys, keep up the good work. You do not only meet customer requirements but you are also great at customer satisfaction and delight.
October 3, 2014
Have been a long time Nayatel user but recently got the HDBOX installed, i must say the service is exceptional. Channel quality is amazing and the added feature of iVod has rendered by media player useless. I normally download 1080p movies but since HRBOX have stopped downloading movies as all HD movies are available on iVod. Thumbs up to Nayatel and their services.
October 3, 2014
September 19, 2014
Considering Nayatel service, I am a very big fan it and their services which is just a email away. Staff is always very supportive and ready to get the solutions for customers. I would recommend other to use Nayatel then you will realize the difference. Good Luck!!!
September 19, 2014
My family have been ex- MBL users who shifted to Nayatel 2-3 years back and haven’t looked back ever since. We are extremely pleased with the level of customer service. The helpful staff facilitates you with trouble shooting over the phone or house calls. iVod is a great service especially all the content is PG rated 🙂 We really appreciate the company’s team efforts in achieving it’s vision. Kudos!
September 1, 2014
July 22, 2014
Everyone out there you got to install Nayatel’s HD BOX. It just takes to another world of crisp, clear and mind boggling picture quality and terrific sound. I watched few cricket and tennis matches live and believe me I felt as I was sitting in the stadium. It was a breathtaking experience without any exaggeration. Not just the HD BOX but the internet speed is phenomenal. Simply putting it Nayatel rocks.
July 18, 2014
I am a very big fan of Nayatel and there value added services like I-VOD. The new I-VOD portal is just awesome because now every movie is played on the website itself and the new design is also very good and the video performance and quality is also excellent. Good Work I-VOD Team.
June 13, 2014
I have been using Nayatel since Jan 14 and i am loving it. No downtime, affordable and excellent customer service. Cable and telephony is amazing aswell. This is service in the true sense seriously Nayatel is the best and i am saying this after using almost every broadband service in the country. Good luck
May 8, 2014
When we talk about internet service and quality, Nayatel is leading at the front with best internet packages, and speed. Apart from this the customer support services of Nayatel is outclass !!. Whenever i have faced issues the customer support team has done a great job in resolving that. Also the packages they offer to their customers in promotion really shows that apart from business they do really care for customer needs. In Pakistan Nayatel is the best Internet and Cable service provider and if they maintain the same quality, I am sure they will maintain the No. 1 title.
March 21, 2014
When we talk about entertainment then first word comes in mind is fast Internet.Only fast internet can entertain live stream channels.It is Nayatel who provided 10 live channels with the capacity of 6 hour recording. I have been using Nayatel Live since 8 months and this thing is amazing. If a person becomes a customer of Nayatel then it is much difficult to go others unless having no services in that area.
March 3, 2014
I have been using Nayatel since May 2013, and truly speaking i have never face any problem in internet and cable services. This best thing is Nayatel staff they are the most cooperative crew i have ever seen. Nayatel is a real value for money. i would recommend every one to please switch to Nayatel for the best services.
February 18, 2014
February 10, 2014
January 6, 2014
Just want to wish the Nayatel team a Happy 2014, and extend a big thank you for your excellent service. I live in Dubai and for the past 5 years my Nayatel connection back home in Islamabad has been running smoothly for whenever the kids and I are home and need to use it. Despite my long absences from Islamabad, when I come home I am greeted with a fully functional network and, if at all there is an issue, I receive service in record time. In Dubai, where facilities are extensive, I do not get the quality of service form the providers as I do in Islamabad from Nayatel. Excellent work….thanks!
January 6, 2014
January 6, 2014
I was already very big fan of nayatel and there value added services like I-VOD. The new I-VOD portal is just awesome because now every movie is played on the website itself and the new design is also very good and the video performance and quality is also excellent. Good Work I-VOD Team.
January 6, 2014
I have been using Nayatel for 3 years and I am very satisfied with their services The Nayatel team is always reliable when ever there is a issue with their services, either at work or at my home. They always come on time and carry out their task in a professional way. In the end I want to say that May your services grow stronger and wishing you all the best for future endeavours.
October 21, 2013
October 14, 2013
September 27, 2013
OK i am using Nayatel for quite a time now i actually have three different ids with them two for my office one for my home , their services are amazing the internet , tv , HD i use three all are THE good but you know what it all is meaningless if they dont have good support i must say they are one of the top Support i ever had i am comparing this with Pakistani companies we all know how bad we are in support but they are not so they make me feel i am in US to some extend i dont want to exaggerate 🙂 the HD box is the good thing with respect to the Movies and Series again feel like i m using netflix or service like this in US .. but for HD one thing they need to add more HD channels plzzz .. and ohh did i forgot they give us one 3d channel wow good to have atleast one in pakistan but i hope will have more .. and yes more 3d movies .. so 4.5/5 the .5 will b given when i will have more hd channels and 3d ones
September 19, 2013
September 13, 2013
I have been using Nayatel for the last more than 3 years and only a few times I needed their support but whenever I am trouble Nayatel was with me, till the resolution of issue. Trust me, they won’t leave you alone when you need them. Special thanks to Tariq sb and Muazzam Ali who were real starts this time. Five star service with five star support. Highly recommended.
September 13, 2013
September 1, 2013
August 22, 2013
I remained a client of Nayatel for more then three years, and I am proud to have their services. I have never seen such professional people in my life. They are dedicated, polite and keep their words. Presently I am in UK, and to tell you honestly, the so called huge service provides here in UK even can’t match the standard of Nayatel. Keep it up. All my best wishes with you.
August 22, 2013
AoA, I am a resident of Lahore. I am eagerly waiting for the time, you will launch fiber optic service in Lahore. I visited my cousins in Islamabad in Ramazzan, where I used service of nayatel. That was an awesome experience. The quality internet service and amazing high definition video service was the really treat in addition to the beauty of Islamabad. My cousins are using nayatel from past 5 months and they are proud to have nayatel fiber optic service in their home. They also told me that customer support is best in Pakistan. Today I went to pay my monthly subscription in Witribe office and person refused to attend as only two minutes were left in closing of their office. That reminds me the day when I along with my cousin Rashid visited your head office to pay monthly subscription bit earlier than the official timings and we were entrained by the staff very gently. We went to the basement office, the person who attended us for payment was very courteous and the support manager who briefed me about your service was also very kind.Other providers are unable to facilitate customers in such a way. You have a great technology and team so you should start service in Lahore. I am sure everyone will go for your service. I am hopeful that Management and business development team will consider my request. You will make thousands of customers in Lahore. I would love to have your service in Lahore. Best of luck.
August 20, 2013
August 3, 2013
July 31, 2013
July 20, 2013
I was really pleased to see the standard of work done by the team. Their experience, motivation, hard work, clarity and understanding is way beyond better than existing work criteria in Pakistan. Nasir, Inam, Zeeshan and Naeem have done a tremendous job and at every point were seeking my satisfaction though triple play is not a piece of cake. They well explained me all the issues and FAQ’s regarding hardware or software I asked. Nayatel services and the way they are delivered are in competence with international services (U.K) i have seen uptill now. Hope Nayatel keeps growing like this. Well done boys.
July 19, 2013
Today i got the installation team at my Place for Nayatel and i am compell to write this email for the level of service provided to me by the people of the team Mr.Mudassir and Mr Harris Mr Munir and the Supervisor Mr Mr Sadique. They were very professional very cordial and above all they were the most happy workers i have ever seen in my life I salute them for providing such level of service during the month of Ramadan hats off to them. I would like you to kindly forward this email to the top most level of your company for making these people recognized for the Service Standads they extended. I am A Happy Nayatel Customer.
June 6, 2013
HD Box, Although a bit costly, but is cost effective. Amazing features are available on this service & picture and sound quality on ivod is very good. The technical skills & approach of the people who installed, was amazing. I think I have made a right decision of opting for nayatel as quality is visible.
May 20, 2013
April 8, 2013
I’ll be honest with the fact that Nayatel has the best customer support in terms of complaints and problem solving. I was having serious latency issues while gaming on specific servers but their operational engineer was in constant contact with me till the route was optimized and the issue was resolved. Impressed with the company’s stance on customer value.
March 30, 2013
March 28, 2013
Earlier this month I had Nayatel services installed at my residence. M/s Nayatel services from start to finish were examplary and on a professional, knowledgeable, yet friendly level that far exceeds others. I express my great satisfaction with the quality of people from the company involved in installation and the services including internet and HD box/iVOD. Everything worked imediately and it was so refeshing to recieve a prompt and professional service. Please keep setting high standards for others to follow. Highly recomended.
March 7, 2013
Many thanks. I’d like to thank you for your prompt response time, able guidance and patience. Though the procedure for troubleshooting the router’s range problem seemed like a difficult one, but your expert guidance made it seem like a breeze. Soon after, I found myself professing to my wife, that if there is any customer support in Pakistan that is world-class, it is Nayatel’s. I hope that the quality of customer support at Nayatel remains top-notch and consistent; and that other organisations can attain the same benchmark in service that Nayatel had spoilt it’s customers with.
March 5, 2013
February 25, 2013
January 18, 2013
Amazed to see the professional attitude,craftsmanship,dedication and skill of the Nayatel team of workers laying the fiber/cable network at Fazaia followed by installation work at my home.U r matchless not only in Pakistan but all over the world ,I can assure. Ma sha Allah.
December 29, 2012
December 27, 2012
Just a short note to thank your Tech Team for all their efforts over the past several days on the installing and configuring my Internet line and HD Box. I greatly appreciate the extra time that they’ve put into the work and feel that it could not have been successful without their involvement and continued support and dedication to get the work done . Please accept my personal gratitude.
December 27, 2012
It is unfortunate that I must cancel my cable service with you but I will be moving to another address where a cable service is already available. I have been satisfied with your cable service and I do hope that you will continue providing good services to your customers. I wish nothing but the best for your company and I know that you will reap more success because of your good service.
December 5, 2012
I am writing this letter to thank you for your outstanding work on the NAYAtel connection installation on December 3, 2012. Your installation functional expertise and attention to detail were tremendously valuable on the project. You were able to quickly understand the objectives and priorities and make positive, quality contributions to the installation, configuration, and testing processes. The quality of your work was recognized and appreciated. Your installation team’s overall conducts were outstanding throughout the installation. Again, I would like to express my sincere thanks for your contributions to the successful installation. I look forward to the opportunity to work together again.
November 7, 2012
Nayatel service is the best I ever had. Mr. Sajjad Ahmed and his crew went above and beyond what I expected and better than i ever recieved in the US, Lithuania (which was pretty good), Nigeria, Togo, Brasil and even Germany, all places I have lived in the last ten years. Sajjad went the extra mile the first day by working late to get me connected and when the UPS went bad at 1945 when I returned home, I called Sajjad and he and his staff had me back in business within an hour. Really super service. Thank you
November 1, 2012
I am really impressed by the quality of Nayatel Triple play service. The quality of all three services are great. I am glad to see the utmost professionalism, commitment and hard work of nayatel team. The qualit of audio/video is much much better than our normal cable. I wish Nayatel all the best for their future endeavors. Keep up the good work.
October 20, 2012
I Zain Umar, a recent addition of Nayatel Family from E-11/2 Islamabad is overwhelmed to be a part of Nayatel. The exuberant Internet and lightening fast speed is still on my toes. I humbly Thank you to be pioneer of Ultimate Excellence and wish you the very best of regards for your future endeavors.
October 9, 2012
September 11, 2012
September 10, 2012
First off a very good service. Makes me even more happy that i am with a company that is truly customer oriented. The only thing i would like is that you add some more sports channels that show Formula 1 uninterrupted ( like SkyF1) . Thankyou again for this service ( hope it stays free )
August 9, 2012
I’ll be honest with the fact that Nayatel has the best customer support in terms of complaints and problem solving. I was having serious latency issues while gaming on specific servers but their operational engineer was in constant contact with me till the route was optimized and the issue was resolved. Impressed with the company’s stance on customer value. Keep up the good work.
July 5, 2012
I wish to pass along my compliments to the team that arrived promptly at my house yesterday to install my internet service. M. Nadeem, Zahoor Abbasi, Shabbir, Taimir, and Umair did an outstanding job installing my UPS and cable modem, were particularly courteous and professional, and demonstrated flexibilty in permitting me to us my own router instead of the model they had brought along. The assured me that my pre-paid installation fees would be credited for the unused router. Furthermore, they were kind enough not to leave until I had confirmed that I was able to get online using my own router (but they did not violate the rules of their own work restrictions by configuring my device for me). This was my first day in Pakistan, and I can’t say how pleased I was to receive such professional, prompt service. For a newcomer in your country, it means quite a lot to establish reliable, fast internet connectivity from day one.
June 30, 2012
April 27, 2012
I have been using Nayatel for 5 months, I had to literally rent an apartment just to use it, it’s that good. No other Internet provided can even come close to QOS they have and on top of that, they have an excellent support team. If you’re buying a house or renting it out, make sure to have a Nayatel connection, trust me it would be one of your best investments ever. Thanks
April 26, 2012
March 14, 2012
This email comes all your way to show my thankfulness to your department and specially installation persons who helped me a great way. Your enthusiasm and your ability to motivate your employees has resulted in a significant increase in productivity and profitability. I appreciate your effort and the assistance you give to your co-workers. If we had an award to give, you would be the key contender. Please accept my sincerest gratitude for the superior job you have done for us. Thanking You
February 29, 2012
From witribe to wateen ,ptcl and so many more i ve gone through all of them but they all are simply pathetic as compared to nayatel ,since i am using it for the last 4 months i have nothing to complain about am highly satisfied with the internet spped its excellent and i can say that finally my search for the best isp provider of pakistan is over .My suggestion to nayatel guys keep up the good work and never ever compromise on quality of your services
February 7, 2012
January 14, 2012
From witribe to wateen ,ptcl and so many more i ve gone through all of them but they all are simply pathetic as compared to nayatel ,since i am using it for the last 4 months i have nothing to complain about am highly satisfied with the internet spped its excellent and i can say that finally my search for the best isp provider of pakistan is over .My suggestion to nayatel guys keep up the good work and never ever compromise on quality of your services.
December 28, 2011
Dear Sir, Yesterday was a historic day in my Internet life. I finally got connected to Nayatel services. I finally got ON ! Mr. Muhammad Farhan led a team comprising of Mr. Mumtaz Muhammad, Mr. Adnan Ajaib, Mr. Muhammad Haseeb, Mr. Yasir Mehmood, Mr. Khurram Rauf and Mr. Waraq Shahid for installation at my homeand my immediate neighbours. The balance which Nayatel team maintained between speed and quality of work was remarkable. I could not have asked for a better experience, a better team or a better team lead. Please note that this is coming from a telecom professional who has, as part of an entrepreneurial spree, once installed around 400 Microwave links for CM-Pak. I could clearly spot the resemblance between this team and the best that I had then. I remember I used to call my best team the Magic Team. The great support that Mr. Haroon Akram provided for NTL+MBL connections at one of my work places and the NTL at my home is also worth mentioning. He can close the sale very convincingly and has a very positive attitude towards addressing pre/post sales issues and queries. Already many neighbours have asked me about FTTH services and I have invited them over for guided tour. I am sure I will be referring some customers very soon. I have used the services of many ISPs during the last decade and I can safely say that the best are being provided by MBL/NTL and the ‘award’ for the worst goes to PTCL !
December 26, 2011
Having recently moved to Chak Shehzad, we obviously needed a telephone & internet connection. Our neighbours suggested Nayatel, which though more costly than PTCL, was well worth the buck. So, we tried it. And i’m glad we did! The team came on the day they promised, which proved Nayatel was reliable. The service team came the very day we encoutered a problem & left only after the problem was fixed & when we were satisfied. The team was polite & professional. The net speed was as fast as promised. The Cable channels are clear & offer plenty of variety. In short, i would highly recommend Nayatel.
December 21, 2011
Nayatel is not just famous but actually the internet has some guts to prove its self at unmatched speed. It might look a bit costy in the begining but believe me, once you will go through it. You will come to know what is INTERnet. and nayatel has a good intallment plan as well. thanks to Nayatel.
December 12, 2011
We are very much pleased with the delivery of service by Nayatel. Support is impressive as they guide you through every step. Everyone I have met during the migration of connection from our old office to new one is a professional and dedicated to his work. I wish them all God Speed.
December 1, 2011
Dear Nayatel It was an amazing experience dealing with your support service tonight. I had internet problem and that brought me to your support staff. I spoke to Mohammad Ahsan Iqbal regarding my issue. He handled my issue in a manner that I will cherish for long time. He was knowledgeable, patient, helping, and polite. Very unusual, but he called me back and got in touch with me. Nayatel has an asset and that goes a long way in establish your image and brand. Keep it up, Ahsan.
November 10, 2011
The technical team performed an excellent service today especially Mr. Adnan was very courteous and diligent in completing our Nayatel connections and changes. Inshallah with continuation of such a great service, Nayatel will find an ever increasing number of clients. Thanks and good luck!
November 7, 2011
I am using the data and cable services. Thanks to Nayatel I am using uninterrupted service in I-8; earlier was very much disappointed by local cable and PTCL ADSL service. Data speed has been consistent. Overall I am a fan of reliability despite being offered free connections of wimax operators. Now about to add digital TV service. hope nayatel adds more channels.
October 12, 2011
You guys are Awesome ! yes, with a capital “A”. Just watched the movie on the iVOD portal in HD and had a great time. The service is superb, download speed is way past my expectations and the peace of mind that I’ll have an internet connection no matter what is just a cherry on top of the cake. Yes, and the cake is indeed delicious! I would recommend Nayatel to anyone opting for a broadband connection, hands down. One thing though, if only I had the 5MB connection 24/7 instead of the 8pm to 8am restriction, I’d say, that’s just too good to be true!
October 4, 2011
Hi, I just wanted to take a moment to extend my thanks to everybody at Nayatel and especially the installation team specifically Mumtaz and Haseeb for making installation process an awesome experience. They they took their time and did whatever was necessary to make everything working right. Outstanding work done! Its wonderful to deal with dedicated company and hard working team that truly cares about service and willing to go above and beyond the good-enough attitude. All these years I have used another company that was nothing close to what you guys offer. I have absolutely no qualms about recommending you to my colleagues and friends in the future. Thanks again for all you do.
September 29, 2011
September 5, 2011
August 28, 2011
August 14, 2011
July 16, 2011
Excellent response time, and efficient professional support resulting resulting in high quality services to end-users. Well done Nayatel Team, great experience both the times, 1.A team visited last night for fixing the problem at 01:00 midnight and just now Mr. Fahd, who fixed all for me in a highly professional manners.Thank you
July 15, 2011
July 13, 2011
July 9, 2011
Indeed the best. Not only with respect to internet, but with every thing. Starting from customer support, services, care and round the clock customer attention. The best staff that I have seen in my life. I have traveled the world, but I can tell you, no where in the world any ISP as smooth, supportive and dedicated as Nayatel. One thing needs improvement and that is billing method. It is very cumbersome to deposit bills.
July 8, 2011
Today your team have installed Nayatel at my premises and i am very glad to inform you that your team members Mr. Humair, Mr.Irfan , Mr.Muddasir and Mr.Nasir done a very good job today. I’m very impressed by their perfection in work . And also cant imagine that A Company with international standard Like “Nayatel” is working in Pakistan. Congrate all of You !
July 4, 2011
June 17, 2011
I have been using Micronet and Nayatel services for years now; thought it was high time I submitted a well deserved feedback. In the corporate world of Businesses in Pakistan, where the providers care only for customers until they sign a binding formality; Nayatel and Micronet to be honest are a very pleasant “abnormality” if I may say so. No matter what your concern is, no matter what time of the day; these guys will bend backwards to help you out and sort out your issues. The services are outstanding and the teams extremely cooperative and humble. I remember there was once a time when I was residing in I-8/2 and was having serious issues with Micronet; it was not their fault since the PTCL lines were still rusty. I used to call the teams over to fix issues for me at least 5 times a week. The same team used to visit me every time and they always had a smile on their faces. I must admit, if they can satisfy a tough customer like me, Nayatel and Micronet is the only option for any individual looking for pure quality. Keep up the good work guys!
June 9, 2011
I’ve been meaning to compliment your team every time I’ve had to interact with them. Our cable was cut in the next street and your team was troubleshooting it till 1 am at night. Besides the quick turnaround time, I just wanted to congratulate your entire staff on their polite and professional attitude and their willingness to help. Its a pleasant surprise to see such ownership of customer service in Pakistan and your entire team and your head of support deserve special kudos. I hope you can take the service to other cities soon, inshaAllah.
June 7, 2011
May 23, 2011
Dear Sir, It gives me great pleasure to report to you of the outstanding services and customer support received from your organization. Nayatel and its affiliate Micronet Broadband have been partnering Pakistan Television Corporation since 2002. With the addition of the brand Nayatel in your bouquet, we are pleased to inform you that the quality of service and most importantly customer satisfaction coupled with top notch technical support is most appreciated by myself in person and by our organization at large. From Internet connectivity to resilient network with zero downtime, to your robust teleconferencing services to unparalleled and reliable bandwidth, to seamless FTP services and ensuring cent per cent customer satisfaction, the brand Nayatel towers above its competition in the country, and we are happy, content and proud partners and customers for your esteemed organization. We wish you continued success.
May 8, 2011
April 24, 2011
March 25, 2011
We were today visited by Nayatel Quality Inspector Mr. Abbas Ali Sajid. He thoroughly checked and confirmed that all Nayatel equipment and installation was performed with professionalism and with great quality. He also checked that some extra charges were added in the installation cost which was undue and was actually free as part of the package. He waived that off for us and saved us some amount. We are really happy with Mr Abbas’ conduct and would like to thank Nayatel for their great customer care and quality internet service.
March 18, 2011
This is to commend Bahawal Sher for his services provided to the Nayatel system at Mr. Istaqbal Mehdi. He was extremely professional, quick to detect the fault as well as very polite and diligently corrected the fault. He has an enormous potential to grow professionally and reflects the prompt service of Nayatel.
March 3, 2011
February 28, 2011
Dear wahaj bhai, hope to find you in the best of health & spirits. I would like to thank you and your staff (especially Mr. Asif and his team member Mr. Shoaib, Mr. Yasir from technical side), for the hard work put in providing, installing and making functional Nayatel connection at my residence. I am extremely impressed by the professional attitude and dedication of Nayatel team, which is rare for a local company. I hope all the other local companies follow Nayatel and prove that we can compete with any multinational company, through our hardwork, dedication and services. My prayers and best wishes for Nayatel for the future.
January 29, 2011
Dear support team! We truly appreciate your services, and glad to see Nayatel excellent petrolling 24/7, as we were not expecting, but Nayatel proves to be the best amongst competitors. We just want to say best of luck for your bright future and keep the hard work going.
January 14, 2011
I take pleasure in writing this testimonial for your esteemed organization, NAYATEL. From the very name, it assures of something new, innovative, dynamic and upcoming. I feel proud to be one of the satisfied customers of NAYATEL. After trying all other services available in the market, I finally switched to NAYATEL. Though, it has high initial set-up costs, one feels comfortable with the days to follow. Right from the word “GO”, staff of NAYATEL were found to be competent, prompt, honest, professional and caring. The whole process of installation, connection and activation was found “Par excellence”. I have been using the services of NAYATEL, since December’ 2009 and never let down by any type of hick-ups, power failures or system outages. I am very much satisfied with the service level and would recommend everybody to experience the courtesy of while staff of NAYATL, provided their Cable Network is around. I wish every success to Management and Team of NAYATEL.
December 10, 2010
Special thanks to Mr. Muhammad Arshad Majeed who always reach me before time and always stay in touch to provide enhanced quality services, meeting his commitments and always delighting me. I am really thankful to Nayatel for providing us EXCELLENT internet services, round the clock, which is helping us to keep align our business needs with national and international customer. Nayatel customer support is so quick and competent that we feel it part of our team. They are always with us when we need them.
November 21, 2010
I am John Wooker and i have been using the services of nayatel for almost a year. I have never faced any sort of major complaints or issues regarding the ISP till now. I think it was the last day before Eid holidays when i faced an issue regarding the working in my Asterisk Server(Local Usage). Although i knew that this issue has nothing to do with the nayatel as my asterisk server was not live(No IP Blockage Issue), but as the nayatel support remained so competent through out my stay i decided to get the help from them and here they go……… Initially my call was transferred to NGN (Voice Department) but the concerned person told me that “there is no issue regarding the telephony service at our end as far as the service of POTS is concerned”, and right he was( :)) As there was no issue at Nayatel’s end ). But i called in call center again and there i met the guy named Habeeb (I m sorry in case i did some spelling mistake In name).I told him about the complete scenario at my end and insisted him for help. I must say that the guy was extremely intellectual and helpful as well.He remained so cooperative and his temperament was admirable. Actually there was some issue regarding the security key (encryption type) embedded in the access point of asterisk (As i was using my cell phones”WIFI Enabled” as the SIP clients to connect to the asterisk via wireless connection). He also did some configuration changes in the router and completely resolved my issue. At the end of my Email i must mention there that “It is the support of Nayatel that mark a clear boundary between other ISP’s and Nayatel.”
November 16, 2010
I have been using Nayatel for the last more than two years and really found the best service in town. Here I must Congratulate Mr. Wahaj, who is not only competent but also upright and honest person in todays business. Keep doing good job and provide good incentives to the customers in terms of reliable and latest services.
November 5, 2010
Just wanted to let you know that my Internet and Cable were installed yesterday. I wanted say that the service provided was exceptional ! The crew was on time, professional and neat. They left everything exactly as they found it with the exception of the installed equipment. The crew kept me notified of all activity and every question was answered to my satisfaction. Thank you for the excellent service.
November 2, 2010
October 27, 2010
September 18, 2010
I take this opportunity to express my appreciation for the impressive professional conduct of your staff. Though I have been your subscriber for many years but only recently have installed the Nayatel system. From the signing of the forms till the installation of the services, each member of the staff greatly impressed me. It is rare to experience such high degree of client satisfaction in Pakistan. I congratulate you, Wahaj, Khokar sahib and your team for achieving such high standards. I am confident that I will experience the same quality of services in future.
September 9, 2010
September 6, 2010
I just wanted to drop an email and let you all know that I am really pleased with the services provided by Nayatel. The internet, cable and telephone services all work perfectly and live up to the standards set by Nayatel. I hope this continues without fail in the long run also. I would also like to appreciate the professionalism and respect shown by the team that came to my house for installing the necessary equipment. Thank you so much for the hard work you all put in on such a short notice and really appreciate the way you all worked together as a team to ensure that job was completed accurately and efficiently. Thank you very much.
July 26, 2010
I am very happy with the services of Nayatel. Our connection is going very smooth without any interruption. I would like to thank you for meeting your commitment with EmergentSoft for providing in time connection and making our business smooth. Other than this my special thanks to your installation team specially Omair, Zeeshan and Fahad. They people are very cooperative, professional and dedicated to their work. The quality of work has really impressed me.
May 30, 2010
After trying other CAble TV Providers’ Services, I finally swithced to NAYATEL CABLE TV. In fact, I have sunscribed to 3-in-1 PAckage of NAyatel. Right from the ‘Application’ to ‘Activation of Services’, I was very much impressed with quality of service, workmanship and professionalism in job handling and installation, execution of the assignment.
May 29, 2010
May 29, 2010
I would like to thanks the management of Nayatel for taking personal interest in completion of this task which seems impossible couple of months ago. Special thanks for your efforts and all relevant Transmission, Access and Core teams. It is worth to mention that Imran Hussain as a Transmission team lead , Bilal Tariq and Muslim Abbas done really tremendous job by keeping our critical links down time to just 5 minutes in this shifting. Moreover the professionalism and commitment shown by team was awesome.
May 13, 2010
I am extremely thankful to Nayatel guys (Ehtisham from Sales, Mubashir, Mohsin and Waqas from Technical dept) who assisted me setting up my third connection with you. Their professionalism, timely support and extremely positive attitude made me write this email. I look forward to continued support from Nayatel.
April 12, 2010
Dear Sir, Good afternoon! It gives me great pleasure in conveying our heart-felt appreciation to you and your team in the way you have successfully completed the relocation of nayatel connection. In particular, I appreciate your dedicated commitment and service. I hope to see the best of your work in the future.
March 29, 2010
Reference to your swift response and support in NADRA multiple projects (Specially Video surveillance and conferencing and related projects) NADRA really wants to appreciate your team response and support in these crucial times. Nayatel response time and technical support makes your company different from market. In persistence of this support we expect same in future.
March 20, 2010
We switched our Internet connection from dialup to DSL in 2003 and since then we love services provided by Micronet/Nayatel. Now we are enjoying Internet Services through NayaTel. We have also switched our telephone system from PTCL to NayaTel which we think was a great decision at our end. Above all, I commend Micronet/NayaTel for providing quality services and response time! Keep up the quality work!
March 17, 2010
March 6, 2010
I am writing to thank you and the rest of the Nayatel team for their very helpful, courteous and professional assistance during the installation of a new connection at my residence. I am grateful to you as well for having expedited the process. Additionally, I would like to thank and record my appreciation for Mr. Arshad Majeed (Senior Sales Executive) for his help and particularly the entire installation team comprising of Mr. Kashif Qurban, Mr. Mohammad Irfan, Mr. Yasir Mahmood, Mr. Umer Farooq and Mr. Muneer Ahmed all of who worked diligently and professionally in completing the installation process.
January 22, 2010
I would like to specifically mention here regarding services rendered by Nayatel for Pemra. We applied for a new connection in our new building that G-8/1 Movue Area. Although the installation time was 15 working days but upon our request to Mr. Imtaiz .Mr. Irfan and team showed full zeal and professional attitude towards their job, skipping lunch time and working late hours for speedy installation. We in Pemra are thankful towards this dedication of nayatel specially Mr. Imtaiz for his cooperation and Mr Irfan and team for their hard work which has helped us in serving people.
December 24, 2009
A quick note to thank you and your team for all the efforts in making a smooth transition. As a techie I do realize and understand the glitches and hiccups one goes through in situations like this, however it is important to mention the support we got from you in this regard. Please accept our Thanks. Looking forward to a wonderful working relationship in the times to come.
December 18, 2009
November 7, 2009
November 3, 2009
I would like to thank the Nayatel team for their professionalism throughout the installation process at my premises. The fiber optics connectivity is excellent and the quality is without a doubt unmatched. I hope you guys continue the same hard work and keep on bringing the latest technology to us customers. Thank you and best of luck!
October 28, 2009
September 17, 2009
July 28, 2009
I would like to take this opportunity to let you know how impressed I have been with the quality of your internet and cable TV services. I have had no trouble at all with either since they were installed over six months ago; and I find your customer information and billing arrangements very efficient. It is a much better service than I ever received from a number of different ISPs and cable providers in the UK!
May 19, 2009
I want you to know you have an exceptional employees, Mr Asif Khattak ( Technical Support Department) and Mr Hasan (Finance Deaprtment) , in your organization. Their calm, patient manner was a great help to me when my frustration was at an all-time high. Their knowledge of how to handle a client in a good manner and about Tehnical support and their remarkable problem-solving abilities are rare indeed. If the quality of a firm’s employees is an indication of future success, then NAYATEL has a very bright future. NAYATEL is fortunate to have such an energetic, talented employees on its staff. Keep up the good work!
March 9, 2009
To the Management of Nayatel: I would like to congratulate you on providing me excellent customer and technical service. Your staff in both the departments was professional yesterday, despite being a holiday. The problem was resolved and my connection restored after they worked on it for half a day. I am a journalist and wish I could quote your company’s example in providing a ‘First World’ service to its clients. But if I wrote about Nayatel, it would mean me promoting a commercial outfit. Still, I think others in the business should know that Pakistan too has organizations like yours where serving the client is uppermost. Best wishes
March 5, 2009
Hello to Nayatel Being an international company, when we came to Pakistan, we look for different Internet providers and got a feedback that nayatel services are really good. So we take an initial step toward Nayatel customer care. Which we found very helpful and I want to give special credit to MR Itasham, who personally visited our site and gave us very good suggestions. When installation step came up, I was really surprised with a professional attitude of the staff. They really knew how to handle clients and how to respect them. They told me each and every step of Nayatel services. They act like it’s their own business. All the Working was done by Rawalpindi Transmission Team under the Supervision of Zaigham Jafri who is well qualified supervisor, Being a business owner I personally felt that Mr Zaigham really know how to work with his staff, I was closely monitoring his attitude with his workers, which I found very friendly. I would like to thanks Nayatel for providing us such a great services and hopefully we will do business for long terms. Thanks
February 21, 2009
I really appreciated the service giving by your employee (name Yaseer Mehmood), he came to my house to check cable connection to my TV, and he did it within minutes. as i satisfied then i offer him to recieve my thanks by giving him some amount of money, whats make me appreciate him very much, he responded politely that “sir, thankyou so much i can’t take it, this is my company obligation to provide excellent services to all costumors”. congratulation nayatel for your excellent service.
January 22, 2009
January 2, 2009
December 3, 2008
October 21, 2008
I must say that Micronet/Nayatel has come a long way ..Service level and specially the support from your company has been absolutely Top Notch. Again as usual, I thank you and your team for the support and the services provided to us on such short notices. Ovex Technologies was the only company from the ETC to be operational within 24 hours, and I must say that the level support and services offered by Nayatel played a major role for us to be operational.
September 10, 2008
We are using multiple fiber links by nayatel and off-and-on linked with your team because we (ERRA) are being structured a new setup and re-arranging IT core services. In this case yesterday I found my new setup’s 2 HONTs down, as well as voice service issue but ASIM, SAQIB, SUHAIL, TARIQ, and FAHEEM like ever, provided really appraisable, admirable, dedicated, feed backed real-time support which I think deserve to be counted and made data and voice enable and continuously monitored it. Your team’s support assured nayatel as we think it of. I think they will keep it up
August 31, 2008
I rang up a little while back to inform you that the light on our ONT had turned red due to the fact that the switch was turned off accidentally. You were very kind enough to offer to send someone over to check it. Well, now it’s turned green again & working normally, so I don’t think anyone need come. Thanks so much for being so efficient & prompt in your help. I’m so glad I switched to NAYATEL. Keep up the good work.
August 29, 2008
I am feeling pleasure to appreciate Naveed, Bilal and company yesterday they install NyaTel connection at my residence. Their professional approch towards job knowledge of doing job and most important good moral good communication skills make me appreciate them. I think The Leader is good this is whay the staff is good. Thanks
August 26, 2008
Really you people are working very hard, which shows in your work. Everyone I come in touch with, is doing his/her best. But here I would like to take this opportunity to mention few names to appreciate them personally, Tahir sb, Naveed from accounts, Fahim (transmission), Altaf (tech. staff), Imran Sharif, Yasir and some others. Thank you for all your efforts, efficiencies and responsiveness. May God bless you all
June 3, 2008
Dear team, This email is just to show my appreciation for the professionalism and quality of work that your deployment team showed during the installation at my residence, on saturday. The dedication they have is a rarity nowadays and is surely the reason why Nayatel has proved itself to be a league of its own.
May 20, 2008
I write this letter to compliment and appreciate the professional commitment of the staff and services of the Nayatel. I recently obtained Nayatel connection and was extremely impressed by the dedication and zeal of the team which was given the responsibility to provide connection to our premises. They were well trained, competent and cooperative. Since the start of the Nayatel service at my premises, I have experienced no problem and am fully satisfied with it. The service is excellent, the signal strength and resolution of pictures are also very good. I congratulate Nayatel for pioneering “three is one convergence” in Pakistan and hope that Nayatel will continue to maintain its professional standard in the times to come.
April 24, 2008
Dear Nayatel team, I am pleased to inform you all that data centre I-10 has successfully been completed. All the systems are on the network. I always have a strong believe in the exceptional potential of Nayatel team and this is yet another example shown by the Involved Members and thus making all of us proud. On behalf of Mobilink IT network team, I would like to thank you all for your efforts and moral / professional support and would like to specially thank Nayatel Management & core technical team (Masud Reza, Ahmed Afzal, Asim, Usman, Khurram & Omer) for their endless support in organizing / managing this activity to materialize such critical exercise. I also appreciate the efforts incorporated by transmission team as without their support the migration would not be possible. My individual thanks to every personnel for their hard work and dedication. Team, A job very well done..!!!
February 20, 2008
I just want to draw your attention, to your customer service… I cant now remember all the names of all the people i have spoken with on your 24 hour help line but i just want to add and let you know,how wonderful and helpful they all have been… Very impressed and thank you…
January 30, 2008
Dear Nayatel Team, I would like to thank you all for the efforts made during the shifting our mail services from DANCOM to NAYATEL. It was indeed a pleasure talking to such professionals on the phone for support whenever required during this process. I would especially like to thank Mr. Ameer, who has been very vigilant and patient while helping us on the phone for getting a few issues resolved. Mr. Ameer was available whenever we called him up and despite of daily routine, he helped us with all the patience, which is highly appreciated. I would like to express that the team of NAYATEL is professional and we look forward to strengthen our relationship with NAYATEL in the future.
November 13, 2007
November 2, 2007
I just want to say that MASHALLAH your triple play services are running well. Specially your support is really effective, the customer care staff are really friendly and caring. There is a suggestion that as a Nayatel customer I want you to double the bandwidth of NAYATEL HOME CUSTOMERS as MBL DSL service is now being upgraded to 512 kbps for 1199 Rs. Nayatel users should get double bandwidth (i.e 1 Mbps) on the same rates as it’s a superior technology then dsl. THANKS
April 26, 2007
Gentlemen, Your crew made an enormous effort running fiber and installing the ONT overnight to help support our mission critical work. Each member of your overnight crew is worth commending, their professionalism and speed has earned your company the value it deserves. Above all on behalf of Lockheed Martin Corporation we would like to thank you and Mr. Saleem for executing on such short notice. We look forward to your commitment and continued support.
April 26, 2007
I wanted to thank you and your team at Nayatel for the great response time. It is amazing that it only took 18 hours from word ‘go’ to completion to bring a fiber optic cable into our server room and get us set up with our connection. Your team really came through in a very critical time for us. The guys worked late into the early morning making sure we were set. Please pass along my appreciation to those that made it happen. Thank you,
March 23, 2007
December 4, 2006
While I was not very happy with the time it took to have the service commissioned, I was very happy with the level of knowledge and professionalism of your people. This is the first time I’ve seen people in this industry who actually know what they are talking about. On the service itself, even though I’ve used it for a couple of days but I can already tell that it is blindingly fast compared to the DSL service I had from another provider in the past. It seems that I am getting around 300Kbps on my circuit which is an very good deal for the price I am paying. Another key difference that I have noted is the reconnects are extremely fast and I did not have to call your support line even once even though I had to disconnect and move my router around to find the optimum coverage spot for the wireless reception. The only thing I was a little disappointed about was that streaming video is still not possible. While my prime need was to have a fast and reliable data connection, the video output is also very clear and crisp and all the channels of our interest are there. Most important of all though, it works every time I switch on the TV compared to my previous cable service.