John wooker.

I am John Wooker and i have been using the services of nayatel for almost a year. I have never faced any sort of major complaints or issues regarding the ISP till now. I think it was the last day before Eid holidays when i faced an issue regarding the working in my Asterisk Server(Local Usage). Although i knew that this issue has nothing to do with the nayatel as my asterisk server was not live(No IP Blockage Issue), but as the nayatel support remained so competent through out my stay i decided to get the help from them and here they go………

Initially my call was transferred to NGN (Voice Department) but the concerned person told me that “there is no issue regarding the telephony service at our end as far as the service of Phone is concerned”, and right he was( :)) As there was no issue at Nayatel’s end ).

But i called in call center again and there i met the guy named Habeeb (I m sorry in case i did some spelling mistake In name).I told him about the complete scenario at my end and insisted him for help.

I must say that the guy was extremely intellectual and helpful as well.He remained so cooperative and his temperament was admirable.

Actually there was some issue regarding the security key (encryption type) embedded in the access point of asterisk (As i was using my cell phones”WIFI Enabled” as the SIP clients to connect to the asterisk via wireless connection). He also did some configuration changes in the router and completely resolved my issue.

At the end of my Email i must mention there that “It is the support of Nayatel that mark a clear boundary between other ISP’s and Nayatel.”