Nwatch

1.  Introduction:

Thank you for choosing Nayatel's Nwatch service. This Privacy Policy outlines what we collect, why we collect, and how we protect your information when you use our service. We are committed to safeguarding your privacy and the data we collect.

2.  What we collect?

2.1  Camera Footage and Recordings

a.  We collect and store live and recorded video footage from the cameras installed on your premises.
b.  Data related to motion detection settings and the selection of specific areas for monitoring.
c.  This data is hosted on Nayatel's secure cloud infrastructure.

2.2.  Camera Settings

We collect settings related to network configuration, time synchronization (NTP),resolution, bitrate, and ONVIF settings for the cameras installed on your premises.

2.3.  Customer Support Interactions

In the course of providing customer support, we may collect information related to your inquiries, issues, or feedback regarding the Nwatch service.

3.  What we collect?

We collect and process your data for the following purposes:

3.1.  Provision the Relevant Service or Provide the Relevant Product

a. To set up and deliver the Nwatch services that you have requested, ensuring you have access to the features and functionalities needed.

3.2.  Surveillance and Security

a. To allow you to view and record activities on your premises in real-time, 24x7, from anywhere.

3.3.  Service Improvement and Optimization

a. To analyze usage patterns and customer feedback to improve the performance and functionality of our service.

3.4.  For Better Customer Communication and Support

To communicate with customers, respond to their inquiries, and provide customer support. This helps ensure a smooth user experience and address any issues or concerns promptly. How do we protect information

a. ISO 27001 and 27701 Compliance:

We adhere to the requirements outlined in ISO 27001for information security management and ISO 27701 for privacy information management.

b. Encryption:

We use strong encryption protocols, such as Transport Layer Security (TLS), to secure the transmission of data between your device and our servers. This ensures that your data remains encrypted and protected during transit.

c. Access Controls:

Access to the collected data is limited to authorized personnel only. Nayatel will ask for your permission if access to your cameras live view or recordings is required for troubleshooting purposes. We enforce strict access controls, and our employees undergo regular security training to ensure the confidentiality of your data.

d. Regular Security Audits:

We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. This helps us stay ahead of emerging threats and maintain a robust security posture.

e. Data Minimization:

We only collect and retain the minimum amount of personal information required to provide our services. Unnecessary data is promptly deleted to minimize the risk associated with data storage.

f.  Regular Updates and Patches:

We keep our software and systems up-to-date with the latest security patches and updates to address known vulnerabilities promptly.

g. Privacy by Design:

We follow the principle of privacy by design, integrating privacy and security considerations into all stages of our product development and service delivery.

4.  User Responsibility:

We encourage users to take responsibility for their account security by choosing strong and unique passwords, regularly updating their login credentials, and being cautious with sharing account information.
While we take all reasonable measures to protect your information, it is important to understand that no method of data transmission or storage can be completely secure. We continuously review and improve our security practices to stay ahead of evolving threats and ensure that your data remains safe and confidential.

5.  Does Nayatel share information with any third party?

Nayatel customer information is an important part of our business, and we do not sell customer’s personal information to others. We provide data only when there is a legal or regulatory requirement.

6.  Implicit Consent upon Service Engagement:

By subscribing to our Nwatch service you implicitly consent to the collection, processing, and storage of data as outlined in this Privacy Policy.