Nayatel Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

1. 1. What personal information do we collect from the people that visit our blog, website, or app?

   When ordering or registering on our website/app, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

2. 2. What personal information do we collect when people sign up?

   Personal Information: This includes information that can identify you as an individual, such as your name, email address, phone number, CNIC, and address.
   Account Information: Information related to your account, such as your username, password, and other authentication credentials, is stored in our databases.
   Location Information: We may collect location data from your device, such as your IP address, browser type, and device information.

3. 3. When do we collect information?

   • We collect information from you when you register on our website/app, place an order, respond to a survey, fill out a form, use live chat, open a support ticket or enter information on our site.
   • When you provide us with feedback on our products or services.
   • When you create an account to use nayatel services.
   • If you contact our customer support team for assistance or inquiries.
   • Our services may collect certain data automatically, such as your IP address, browser type, device information, and operating system, to ensure the security and proper functioning of our services.

4. 4. How do we use your information collected on the website?

   • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
   • To improve our website/app in order to better serve you.
   • To allow us to better service you in responding to your customer service requests.
   • To administer a contest, promotion, survey or other site feature.
   • To ask for ratings and reviews of services or products
   • To follow up with them after correspondence (live chat, email or phone inquiries)

5. 5. How do we use your information collected when signing up?

   • To set up and deliver the nayatel services or products that the customer has requested.
   • To maintain and administer customer accounts, including verifying identity, managing login credentials, and providing account-related services.
   • To communicate with customers, respond to their inquiries, and provide customer support.
   • To process payments for the services or products availed by customers and send invoices as required.
   • To keep customers informed about important updates, changes to the service, new features, service improvements, and promotional offers.
   • For tax compliance purposes, we may provide customers with advance tax certificates upon request.
   • To conduct data analysis and derive insights from customer usage patterns.

6. 6. How do we protect your information?

   We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant Payment Gateway handles all credit card transactions.

   We use regular malware scanning.

   Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

   We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

   All transactions are processed through a gateway provider and are not stored or processed on our servers.

   We use strong encryption protocols, such as Transport Layer Security (TLS), to secure the transmission of data between your device and our servers. This ensures that your data remains encrypted and protected during transit.

   Access to your personal information is limited to authorized personnel only. We enforce strict access controls, and our employees undergo regular security training to ensure the confidentiality of your data.

   We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. This helps us stay ahead of emerging threats and maintain a robust security posture.

   We only collect and retain the minimum amount of personal information required to provide our services. Unnecessary data is promptly deleted to minimize the risk associated with data storage.

   For payment transactions, we use trusted and PCI-DSS compliant payment processors to ensure the security of your financial information. We do not store sensitive payment details on our servers.

   We keep our software and systems up-to-date with the latest security patches and updates to address known vulnerabilities promptly.

   We employ advanced monitoring and intrusion detection systems to detect and respond to any suspicious activities or unauthorized access attempts.

   We follow the principle of privacy by design, integrating privacy and security considerations into all stages of our product development and service delivery.

   We encourage users to take responsibility for their account security by choosing strong and unique passwords, regularly updating their login credentials, and being cautious with sharing account information.

   While we take all reasonable measures to protect your information, it is important to understand that no method of data transmission or storage can be completely secure. We continuously review and improve our security practices to stay ahead of evolving threats and ensure that your data remains safe and confidential.

7. 7. Do we use ‘cookies’?

   Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

8. We use cookies to:

   • Help remember and process the items in the shopping cart.
   • Understand and save user’s preferences for future visits.
   • Keep track of advertisements.
   • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

   You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your website/app experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

Nayatel customer information is an important part of our business, and we do not sell, trade, or otherwise transfer customer’s personal information to others. We provide data only when there is a legal or regulatory requirement.

Third-party links

We do not include or offer third-party products or services on our website/app.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial website/app and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a support ticket

9. 8. How does our site handle Do Not Track signals?

   We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

10. 9. Does our site allow third-party behavioral tracking?

    It’s also important to note that we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence. 

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Nayatel.com

GD Arcade 73E Fazal ul Haq Road Blue Area
Islamabad, Federal 46000
Pakistan

support@nayatel.com

051-111-11-44-44

Last Edited on 2024-08-29