FAQ’s

Why is my internet speed slower on some devices compared to others?

How do I optimise my WiFi network for better performance with Nayatel?

Why does my Nayatel connection drop when multiple devices are connected?

How can I set up a guest WiFi network with Nayatel?

How do I secure my Nayatel WiFi network from unauthorised access?

Why is my Nayatel internet not working after a power outage?

Why does my VPN connection slow down my internet?

What should I do if my Nayatel network experiences packet loss or frequent disconnection?

How can I set up parental controls on my Nayatel network?

Why does my Nayatel internet connection drop when using specific applications?

How can I set up a mesh network with Nayatel for better coverage?

What should I do if my Nayatel internet connection is slow during peak hours?

How can I test the strength of my Nayatel WiFi signal throughout my home?

Why can’t I get speed more than 40 Mbps on my WIFI?

Why am I facing slow internet on WiFi?

What possible reasons are there for installation being delayed?

How can I change my WiFi password?

What is the process of shifting a connection?

How do I upgrade my internet plan to a faster speed?

Can I get a static IP address for my home network?

How to know if Nayatel is available in my area?

What is the response time of support teams?

Where can I check my old complaints registered with Nayatel?

My WiFi network is frequently dropping out. What can I do to fix it?

Why is my streaming service buffering constantly?

What should I do if my internet is completely down and the usual troubleshooting steps don’t work?

What can I do if my internet service is interrupted during bad weather?

How do I monitor my data usage to avoid overuse charges?

What are maintenance activities and why are my services affected during them?

I want to block devices connected to my WiFi. How can I do that?

How can I check my internet usage history?

How can I upgrade my internet package?

What is the expected time in which a team can contact me in case of complaints?

What do I do if my Nayatel ONT overheats?

How do I configure port forwarding on my Nayatel ONT?

Why is there no light on my Nayatel ONT?

How can I check if my Nayatel router is vulnerable to security threats?

My internet is not working, There is a red light blinking on my ONT, what could this mean?

My ONT is over 5 years old and its performance has dropped? Is it expected and what is the remedy?

Will the ONT Replacement actually solve my network issues? How?

How can I check if my modem or router is malfunctioning?

How can I access my Router?

What is the username/password of accessing the ONT/Router?

How often should I replace my router?

Can I use my own router with Nayatel internet service?

I want to know how many times my ONT device went offline. How can I get that information?

Why is the basic/analog video down on all my TVs?

Why is there video snowing (White dots on display) on my Basic Cable TV?

How to fix channel repetition or missing channels observed on my Basic Cable TV?

What TV does the NAYA TV app run on?

Is the NAYA TV app available for Samsung TVs?

How can I avail NAYA TV service?

Why am I experiencing buffering or lag on the NAYA TV app?

Why am I facing an issue in VoIP dialling?

There is no/busy dial tone on my Nayatel telephone number. How to fix it?

Why is my Digital Box down?

My Digital Box is not powering on, what should I do?

There is a sound issue faced on all Digital Box channels, how can I resolve it?

HD channels are missing on my Digital Box. What should I do?

Why is there Video snowing on Digital Box?

Why am I getting CAS related messages on my Digital Box?

What internet speed is required for optimal performance of Nayatel Joy Box?

How do I update the Nayatel Joy Box software?

Why is my Nayatel Joy Box buffering frequently?

How can I reset my Nayatel Joy Box to factory settings?

How do I update the Nayatel NAYA Box software?

Why is my Nayatel NAYA Box not responding or lagging?

How do I reset my Nayatel NAYA Box to factory settings?

How to transfer ownership of my account to someone else or change information?

Can I close my connection temporarily if I am not on my premises?

How can I know about the current status of a complaint without having to contact support?

How do I log in to the My Nayatel app?

How can I check my internet usage through the My Nayatel app?

How do I pay my bill using the My Nayatel app?

How can I view and manage my subscribed services?

How do I launch a technical complaint through the My Nayatel app?

How can I update my contact information on the My Nayatel app?

How do I access my complaint history?

How do I change my login password on the My Nayatel app?

I have forgotten my login password on My Nayatel App, how can I fix this issue?

How can I change the Login password on My Nayatel App?

I want to add/update contact information on my account, how can I do that?

How can I know which services I have currently subscribed to?

How can I launch a technical complaint without calling Nayatel Support?

How can I get to know about my recent complaints?